QUINN BLACKSHERE
Articles
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How do I move photos between sections of the inspection form?
Moving pictures between sections of the inspection form can only be done on the web using the Manage Dashboard. To do so, follow the below instructions: Select the photo(s) to be moved. Click...
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What is a delegated inspection?
A delegated inspection is when Freddie Mac is not participating in person or virtually. This means the Freddie Mac underwriter has delegated the inspection to the Optigo lender to complete. On th...
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I'm a Freddie Mac inspector. How do I fill out the inspection form?
Step 1: Log into manage.optigohappy.com to find inspection Click on the the correct Property folder the inspection is within. Click on the "inspections" tab underneath Apps on the right left side ...
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What is an Optigo Happy virtual inspection and how does it work?
An Optigo Happy virtual inspection can be conducted using the Live by HappyCo app or the Optigo Happy app. Participants who cannot be on-site join virtually through a shared session link. Here is...
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I'm a Freddie Mac inspector. Where can I access a backup inspection form template?
Need to access a backup inspection form template? Download and print the attached file.
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What is Picture in Picture (PiP)?
You can access the picture-in-picture feature on the Optigo Happy mobile app when you're conducting on-site inspections and acting as the camera operator for Freddie Mac, who is joining virtually. ...
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Can the Camera Operator and the Qualified Lender Inspector be the same person?
Camera Operator and the Qualified Lender Inspector can be the same person when using the Optigo Happy app. With the Optigo Happy App, the Lender is able to both fill out the inspection template, wh...
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Do Optigo Happy virtual inspections create additional post-origination lender work and delay the borrower’s DSR escrow release?
Optigo Happy virtual inspections do not create additional post-origination lender work or delay the borrower’s debt service reserve (DSR) escrow release. The DSR can be released at the sooner of (1...
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What is an Optigo Happy virtual inspection and how does it work?
An Optigo Happy virtual inspection can be conducted using the Live by HappyCo app or the Optigo Happy app. Participants who cannot be on-site join virtually through a shared session link. Here is...
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How do I include an additional participant from Freddie Mac, the Optigo lender or the inspecting engineer?
You can add additional participants to the virtual inspection on the Virtual Inspection Orders page on the Optigo Happy website. Under Other Participants, check the box that best correlates with th...