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Articles
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What is Optigo Happy?
Optigo Happy is Freddie Mac Multifamily's digital inspection platform with a suite of tools powered by HappyCo. The platform includes: Optigo Happy mobile app Manage website, the desktop inspec...
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What types of accounts does Optigo Happy offer?
Optigo lenders can sign up for the following types of Optigo Happy accounts: Conventional (includes Manufactured Housing Communities) Specialty (includes Targeted Affordable Housing, Seniors Ho...
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I'm an Optigo Lender. How do I assign myself to a set of deals?
It's easy to assign yourself multiple inspections within Manage on your desktop. - Once you've selected your property folder and navigate to "Inspections" under Apps, select all deals that you ne...
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How do I place SBL linked loans in my inspection report on the web?
To ensure that a single inspection record is tied to a loan, lenders should use duplicate sections as needed to make the distinctions for linked loans within the inspection report. This will also s...
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Can I save photos from my inspection report?
Yes, you can save photos from your inspection report. Note that this can only be done on the web using the Manage Dashboard. There is also no bulk save at this time - photos must be saved individ...
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Can I save photos from my inspection report?
Yes, you can save photos from your inspection report. Note that this can only be done on the web using the Manage Dashboard. There is also no bulk save at this time - photos must be saved individ...
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How do I move photos between sections of the inspection form?
Moving pictures between sections of the inspection form can only be done on the web using the Manage Dashboard. To do so, follow the below instructions: Select the photo(s) to be moved. Clic...
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I'm an Optigo Lender. How do I locate my inspection?
The folders in Optigo Happy are based on the originating branch office for a loan. Locating Your Inspection If you don’t know the originating office for your loan, you can find it by searching the ...
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What's the difference between the classic and new experience?
With the new experience on the web, you get enhancements like: Simplified navigation Clearer labels for inspection status Easier search and filter for inspections by property name, loan numbe...
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How do I move photos between sections of the inspection form?
Moving pictures between sections of the inspection form can only be done on the web using the Manage Dashboard. To do so, follow the below instructions: Select the photo(s) to be moved. Click...