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Articles
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How do I place SBL linked loans in my inspection report on the app?
To ensure that a single inspection record is tied to a loan, lenders should use duplicate sections as needed to make the distinctions for linked loans within the inspection report. This will also s...
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How do I sync my inspection data when working on multiple devices?
All Optigo Happy applications have autosave, so whether you're working on the inspection on your mobile device or desktop, the data will be saved and synced between devices. Please note: If you h...
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I'm an Optigo Lender. I forgot my password and need help logging in.
If you forget your password, you can reset it in two ways: Click on the "I forgot my password" link on the login screen. This will send you an email to reset your password. In the classic exper...
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I'm a Freddie Mac Inspector. I forgot my password and need help logging in.
If you forget your password, click on the "I forgot my password" link on the login screen. This will send you an email to reset your password.Please be sure that you have an account with HappyCo, a...
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I'm a Freddie Mac inspector. Where can I access a backup lease audit template?
Need to access a backup inspection form template? Download and print the attached file.
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I'm an Optigo Lender. How do I complete the lease audit on the mobile app?
When you're on-site for an inspection, you can complete the lease audit using the mobile app. When typing in the address of your inspection, you will see both a "Sellers Inspection Template" and a ...
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I'm an Optigo Lender. How do I complete the lease audit on the manage website?
When you're attending an inspection remotely or coming back to your desk after an on-site inspection, you can complete the lease audit using the manage website. When typing in the address of your i...
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What is Optigo Happy?
Optigo Happy is Freddie Mac Multifamily's digital inspection platform with a suite of tools powered by HappyCo. The platform includes: Optigo Happy mobile app Manage website, the desktop inspec...
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What types of accounts does Optigo Happy offer?
Optigo lenders can sign up for the following types of Optigo Happy accounts: Conventional (includes Manufactured Housing Communities) Specialty (includes Targeted Affordable Housing, Seniors Ho...
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I'm an Optigo Lender. How do I assign myself to a set of deals?
It's easy to assign yourself multiple inspections within Manage on your desktop. - Once you've selected your property folder and navigate to "Inspections" under Apps, select all deals that you ne...